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Our Privacy Promise

Our customers trust us, not only to provide them with highest quality parts, expertise and superior service, but to respect their privacy as well. Throughout the years, we have never capitalized on that trust by renting or selling our customers' names, addresses and other personal information. This has been our policy from the start, it continues to be our policy today, and it will always be our policy in the future.

Should you have any questions or concerns about our privacy policy below, please do not hesitate to contact us.

How We Handle Customer Information

  1. We do not rent, sell or trade the names, addresses, phone numbers, e-mail addresses, online shopping habbits or personal information of our customers.
  2. We do not collect personal information when you visit our site unless you register with us to place an order.
  3. When you place an order, you will be asked for the following personal information: your name, e-mail address, shipping address, and telephone number. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.
  4. We are committed to reducing the amount of fraud we face. Our policy is that we will investigate all cases of fraud that we identify. As a first time customer, you may receive a telephone call or email requesting more information/proof to confirm the details that you have supplied to us. If any of the information you supply is found to be false or misleading, we will, if we deem it appropriate, report this to the appropriate authorities for them to investigate.
  5. When you log on to our site, we will ask you your e-mail address and password that you used during your account registration.
  6. When you submit questions via e-mail, or contact us for information about our site, we will request your name and e-mail address. We use this information solely to respond to your inquiries.
  7. By default all web server log files capture IP addresses. We may use your IP to help diagnose problems with our server, administer our website and to track web usage. This information is used internally and is not shared with anyone else.

How We Protect Customer Information

For credit card transactions, we add security by using Secure Sockets Layer (SSL) technology. This means that the credit card information you send is encrypted by your computer, and then decrypted again on the credit card processor side, preventing others from accessing your private information in between. The payment process utilised by RAZMER AURO PARTS uses HTTPS and is secured by 128bit SSL encryption. We do not store your credit card details.

How We Handle Marketing Communications

RAZMER AUTO PARTS has found that attractive, graphics-rich emails are a quick, effective and low-cost way to communicate with customers and prospects about new products, clearance and sale items, and special offers.

We do not want to send promotional emails to you if you would prefer not to receive them. Therefore, every promotional email provides a way for you to unsubscribe from future emails. Additionally, you can unsubscribe from our newsletter at any time by modifying your account settings.