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Returns & Refunds
What is your return policy?

Shipping & Delivery
When can i expect my order to be delivered?
Why was my order delayed?
What should I do if i have not received my order?
Can I arrange my own shipping?
Do you ship items outside of USA and Canada?
What shipping methods do you use?
Do you ship to PO Box or APO addresses?
What happens if my package gets damaged in transit?
What happens if my package gets lost in transit?

Warranties
What type of warranty do you offer?

Payments
What kind of payment methods do you offer?




What is your return policy?

There are NO RETURNS on AIRBAGS, AIRBAG COMPUTER MODULES, AIRBAG CLOCK SPRINGS or SEATBELT PRETENSIONERS. These parts are always fully tested but sold AS IS due to their nature.

All other parts can be returned within 30 DAYS of original purchase date. There is a 25% RESTOCKING FEE, we do not refund original shipping costs, and you must pay for return shipping. All parts must bear identifying marks which appear on all of our merchandise, must not be modified, damaged, disassembled, or altered in any way. Please contact us for return instructions.

When can i expect my order to be delivered?

CONTINENTAL USA & CANADA shipments are usually delivered within THREE to SEVEN (3 to 7) BUSINESS DAYS.

International AIR shipments are usually delivered within FIVE to FOURTEEN (5 to 14) BUSINESS DAYS.
International SURFACE shipments are usually delivered within FOURTEEN to THIRTY (14 to 30) BUSINESS DAYS.

Orders are processed as soon as they are received and are shipped out within 24 hours after full payment has been received and cleared.

Tracking information is provided 24-48 hours after your item has been shipped. This tracking information is displayed on your account page. Additionally, a notification email is sent with tracking information. Please make sure your email address is up to date. If you have not received any emails from us, please check your junk email folder.

Why was my order delayed?

Your order was likely delayed because we are missing important information needed to process your order. Orders get delayed for one of the following reasons:

  • You have not provided a working phone number.
  • Your address is a PO Box or an APO.
  • There was a problem with your payment and information supplied for the payment.

Should any problem occur, we will notify you and work with you to resolve it. Please make sure your email address and phone number are up to date. If you have not received any emails from us, please check your junk email folder.

What should I do if i have not received my order?

If you have not received your package within the speficied time frame please contact us and we will work with you to resolve this issue.

Can I arrange my own shipping?

Unfortunately, no. We are able to provide better service for our customers when we package items, select shipping method and arrange our own freight pickups.

Do you ship items outside of USA and Canada?

Unlike majority of companies, we ship world-wide. However, INTERNATIONAL customers OUTSIDE of CONTINENTAL USA and CANADA are required to pay with Bank wire, Moneygram or Western Union.

What shipping methods do you use?

We work with all major freight carriers. All packages within USA and Canada are shipped via ground services. International packages are shipped via surface or air, depending on customer's choice. We strive to offer shortest possible shipping times and carier is determined at time of shipping. All items are shipped with a tracking number and will require an adult signature at delivery.

Do you ship to PO Box or APO addresses?

No. Since all packages require an adult signature at delivery, we cannot ship to PO Box or APO addresses.

What happens if my package gets damaged in transit?

If your package gets damaged in transit you must sign for the shipment as "RECEIVED DAMAGED". The shipping carrier will be fully responsible for the damaged package. Please photograph the damaged package and contact us. We will assist you with the damage claim.

What happens if my package gets lost in transit?

All packages are insured. If the unlikely event your package gets lost in transit, the shipping carrier will be fully responsible for the loss. If your package is lost, please contact us and we will assist you with the claim.

What type of warranty do you offer?

Please consult our warranties page for full details.

What kind of payment methods do you offer?

We accept the following payment methods:

  • PayPal and all major credit cards (CONTINENTAL USA & CANADIAN CUSTOMERS ONLY)
  • Interac e-Transfer (CANADIAN CUSTOMERS ONLY)
  • Direct deposit (CANADIAN CUSTOMERS ONLY)
  • International PINK postal money orders (USA & CANADIAN CUSTOMERS ONLY)
  • Bank wire transfers
  • Moneygram / Western Union